For the very latest announcements and news from the government, including the business assistance package and application process, click here.

Updated: 12 August – Alert Level 3. Things you need to know:


  • Businesses can open premises but cannot physically interact with customers (this applies to retail and hospo except essential services). But you may operate contact-less click and collect services and e-commerce stores.
  • You must prominently display the official Contact Tracer App QR Code in your business and encourage your teams to use it – go to
  • Wear a mask when away from home
  • People instructed to stay home in their bubble other than for essential personal movement — including to go to work, school if they have to or for local recreation.
  • Physical distancing of 2 metres outside home including on public transport, or 1 metre in controlled environments like schools and workplaces.
  • People must work from home unless that is not possible.
  • Public venues are closed. This includes libraries, museums, cinemas, food courts, gyms, pools, playgrounds, markets.
  • Gatherings of up to 10 people are allowed but only for wedding services, funerals and tangihanga. Physical distancing and public health measures must be maintained.
  • Healthcare services use virtual, non-contact consultations where possible.
We will be regularly updating this portal with new information.

Public Health Requirements for your Business – 12 May

For the most up-to-date Public Health requirements for operating your business under Alert Level 2, please click here.

As a general rule for all businesses:

  • Maintain physical distancing
  • Regularly sanitise surfaces, and wear PPE if necessary
  • Contact tracing is no longer required for retailers
  • Provide hand sanitiser for staff and customers

High Level Summary…


  • Physical distancing for customers of 2 metres
  • Keep workers 1 metre apart
  • Clean surface regularly
  • Limit numbers relative to size of business/ physical distancing requirements
  • Contact tracing required for staff NOT customers


  • Maximum of 100 customers (relative to size of business)
  • Customers must be seated
  • Maximum of 10 per group and groups spaced 1 metre apart
  • 1 server per group
  • Keep workers 1 metre apart
  • Limit numbers relative to size of business/ physical distancing requirements
  • Contact tracing required for all staff AND customers

Close Contact Services (eg Hairdressers/ Beauty services)

  • Keep all people 1 metre apart (except where physical contact is required to provide service)
  • Keep workers 1 metre apart as much as practicable
  • Maximum of 100 customers (relative to size of business)
  • Contact tracing required for all staff AND customers
  • PPE not mandatory, but businesses may prefer to implement (PPE guidelines)

General Businesses (eg offices etc)

  • Keep everyone 1 metre apart – including in lifts, stairs, kitchens etc
  • Contact tracing required for all staff AND any visitors to the business

Membership Business (eg Gyms)

  • Keep all people 1 metre apart (except where physical contact is required to provide service)
  • Keep workers 1 metre apart
  • No groups of more than 10
  • Contact tracing required for all staff AND customers

Events Facilities (eg Cinemas)

  • Keep all people 1 metre apart
  • Maximum of 100 customers at any one time
  • Keep workers 1 metre apart
  • No groups of more than 10
  • Contact tracing required for all staff AND customers

Indoor Public Facilities (eg Pools)

  • Keep all people 1 metre apart
  • Keep workers 1 metre apart
  • No groups of more than 10
  • Contact tracing required for all staff AND customers

Financial & Business Support

  • Auckland Council is offering some options for rates relief, read more here
  • The government’s ‘Small Business Cash flow loan Scheme’ (SBCS) will provide loans for businesses to support their cash flow needs. Find out about eligibility and how to apply here
  • Temporary loss carry-back. If your business is expected to make a loss in the 2020 or 2021 year, you can use that loss to offset profits you made the year before. Click here for more information
  • If you are having cash-flow difficulties contact your bank at the earliest opportunity. It’s better to front-foot these challenges. The major banks may announce further assistance packages in the weeks ahead, at the moment it is case by case
  • Tax payments, as above, if you are having cash-flow difficulties talk to the IRD at the earliest opportunity ( or 0800 377 774) to make a payment plan
  • Newmarket-based Business Mentors ( provide expert business guidance

General Guidelines for Operating Under Alert Level 2

  • Businesses can operate if they can do so safely. Alternative ways of working are still encouraged where possible
  • You need a safety plan. See template here from Work Safe.
  • Don’t have sick people in the workplace – employees/ customers/ contractors. Ask people the question.
  • Regularly disinfect surfaces and reduce number of shared surfaces
  • Encourage good hand hygiene by allowing frequent hand washing and sanitising
  • For information on how to meet physical distancing requirements, click here
  • Talk with your staff to identify risks and ways to manage them
  • For more information on workplace operations at Alert Level 2, click here
  • In addition, you may want to consider providing flu jabs for staff (Life Pharmacy/ Chemist Warehouse inside Westfield; Newmarket Medical Centre 197 Broadway; Onehealth 122 Remuera Rd). Plus, the NBA has had 10 foot-pump operated hand sanitiser stations installed (Kindly provided by Shield Sanitation). See locations here.

If you have any questions, please contact Kelly or Mark.



  • For the very latest announcements and news from the government, including the business assistance package and application process, click here
  • This page brings together government information relating to COVID-19, how it may affect your business and how you can stay up to date as new information becomes available click here
  • The Ministry of Health website provides the latest updates, information and advice on COVID-19, click here
  • For the latest information from IRD, click here
  • The NZ COVID Tracer app is the official government contact tracing app, for more information please click here
  • August 25 – COVID-19 Resurgence Wage Subsidy .You can apply for the Wage Subsidy Extension, or the new Resurgence Wage Subsidy, if your business or you, as a contractor or sole trader, has experienced a further loss of revenue due to COVID-19. Use this tool to better understand your eligibility and how to apply. Click here.
  • August 25 – ACC: Has COVID-19 hit your payroll?  If you are an employer and your payroll has changed, or might change, this will affect your ACC provisional levies. Update ACC with your estimated liable payroll by the end of September to make sure your 2020/21 provisional levy is as accurate as possible. Click here.
  • August 25 – Travel restrictions into and out of Auckland. Most people will not be allowed to travel across the Auckland regional boundary for work during Alert Level 3, even if their workplace is operating. Some business categories are permitted to travel across the regional boundary. Find out more about these categories, if you need an exemption, and how to apply at Click here.
  • August 20 – Employment New Zealand. To stay up to date with the latest employment information click here 
  • To understand changing employee working arrangements during COVID-19 click here and for more information understanding if you make an employee take annual leave due to COVID-19 click here
  • If you would like to subscribe to the Employment New Zealand newsletter to receive the latest updates click here 
  • 18 August – Resurgence Wage Subsidy. In order to be eligible you need to have experienced or expect to experience a COVID-19 drop in revenues of at least 40 per cent for a 14 day period, between 12 August to 10 September 2020, compared with a similar period in the past year. This applies to your registered legal entity (e.g. your company), not individual stores.  Applications can be made from 1pm on 21 August 2020 to 3 September 2020. For detailed information click here
  • 18 August – Leave Support Scheme. There are also changes which means businesses with workers who have been told by health officials or their medical practitioner to self-isolate will receive the equivalent of the wage subsidy to help cover that person’s wages for the time they cannot be at work. Your business does not need to meet a revenue threshold test if you apply after 21 August. You can read more here
  • 21 May – New support for companies. Business debt hibernation helps companies, trusts and other entities affected by COVID-19 manage existing debts until they can start trading normally again. For more information please click here
  • 12 May – For more information on workplace operations at the different COVID-19 alert levels (and specifically level 2) please click here
  • 12 May – To understand what is required for contact tracing and your business please click here
  • 15 April – The Government announced a set of new relief measures for small and medium-sized enterprises (SMEs) during the COVID-19 pandemic. The new measures include greater flexibility for taxpayers in respect of statutory tax deadlines, changes to the tax loss continuity rules, a tax loss carry-back scheme and measures to support commercial tenants. Please click here for more information

Business Tools 

  • Award winning educator The Mind Lab is offering New Zealanders affected by the Covid-19 pandemic free enrolment in a course teaching everything from website creation and management to social media and search engine optimisation and business planning and finance. To enrol for the October intake for the Workplace course click here.
  • Hayes Knight have put together a e-cast for the COVID-19 Resurgence Wage Subsidy click here. Please contact Rod for further questions –
  • Live Shop Love Local – an initiative to get behind our local businesses, calling on Kiwis and Kiwi businesses alike to support each other and together, do our part to help the local economy. Click here for more information and to download versions of the symbol to display on your website, social medial and other digital touch points.
  • Manaaki is a superb new online tool, developed for the disruption being caused by COVID-19, for SME’s to ask questions of a huge panel of experts that span all industries
  • Risk Assessment Tool for Small Business – click here to download a free template
  • ATEED have provided a nifty online assessment tool of your business’s digital capability. Click here for your FREE customised digital action plan
  • Newmarket-based Business Mentors ( provide expert business guidance.
  • Retail NZ are keeping this page updated regularly to help retailers around New Zealand, click here
  • For the EMA COVID-19 Dashboard, click here
  • Vend –  As the world’s retailers grapple with COVID-19, Vend shares tips on how to make your retail business recession-proof through to cash flow management. Click here for the full archive
  • Zac De Silva’s Retail Checklist, click here
  • Google – Small Business Hub, click here
  • For the best offers on software for your retail business and solid business advice on how to get through this unprecedented global challenge click here


It is recommended you display the official Contact Tracer App QR Code in your business and encourage your teams to use it – go to


The NBA have hosted a number of webinars which included financial resilience, e-commerce, commercial leases, social media and Google for retail and hospitality. These webinars are available to watch below:

August 24, 10am – Social Media and Reputational Management

The NBA has partnered with Courtney Johnson from One Plus One Communications. Key areas that will be covered include the dos and don’ts of social media for business, how to tell your story, engaging with customers online and reputational risks on social media and how to manage them. Please RSVP to

August 24, 10.30am – RSM Live Webinar Series –  Navigating the twists and turns of employment law

RSM who are based in Newmarket run this series. The redundancy process can be fraught with difficulty. The consequences of getting it wrong for a SME can be grave.

This webinar will examine the justification test which is applied to termination of employment for redundancy, and consider how litigation risk can be mitigated.

The webinar will also review recent Employment Relations Authority cases where redundancies were implemented in response to the Alert Level 4 and 3 restrictions. To join this free webinar click here 

September 10th – Chinese Social Media Marketing

James Shi, Managing Director at MKTG Partner hosted a webinar for Chinese Social Media Marketing. Key areas covered included: Chinese New Zealanders insights for retail and hospitality, Chinese social media marketing myths, Chinese social media marketing methodology for retail and hospitality and case studies. Click here to watch the webinar.

August 28th – Cameron Bagrie and the economic outlook ahead

Cameron is the Managing Director of Bagrie Economics, a boutique research firm. Prior to that he was Chief Economist at ANZ for more than a decade. During that time ANZ was consistently ranked 1# for its analysis on the NZ economy.  Join us to hear Cameron Bagrie’s views on the economy, the outlook for the next six months and smart things SME’s should focus on. Watch the webinar here.

July 30th – When customer service becomes strategic with Angela Pile from Retain Consulting

Angela has had a very successful sales career, which includes the establishment of a highly successful and profitable retail store. This webinar is for any consumer facing business. Key areas covered include: creating exceptionally satisfied and extremely loyal customers; how to build a business strategy to differentiate yourself and stand out; create an over-the-top “yes” obsession with customer service

Click here to watch the webinar.

May 11th – MPs David Seymour & Hon. Paul Goldsmith from Epidemic Response Committee

April 29th – Support from the Government SMBs

Niran Iswar and Justin Keen from Better Co ran a webinar to discuss the support from the Government SMB’s. Click here to watch the webinar.

Topics covered: 1. Mortgage Holiday Scheme [06:32] 2. Employer Wage Subsidy Scheme [11:25] 3. Business Finance Guarantee Scheme [17:40] 4. RBPN Grants for Advisory Services [26:36] 5. IRD Debt Relief [30:30] 6. Tax Loss Carry Back Scheme [34:52] 7. Landlords and Leases [37:40] 8. Insolvency Relief for Companies [39:34] 9. Your Next Steps [41:14] 10. How We Can Help You [43:24] 11. Questions [44:59]

If you have further questions and would like to contact Niran directly, please email

April 29th  – Google for Retail and Hospitality

Amanda is Google NZ’s SMB Partnerships and has been with them for 9 years. Amanda shared the changes happening for retail and hospitality businesses with Google and what this means for your business. Taking you through the tools and resources available with ‘Google for Small Business’, how you can maximise your reach with google and making yourself more visible online during these uncertain times.

Retail: View the webinar here.

Hospitality: View the webinar here.

April 15th – What your Brand should be doing with Social Media

Wendy Thompson, an experienced global marketer and entrepreneur founded Socialites in 2010, a specialist social media marketing company that works with top New Zealand and global brands around the world. Wendy talked about what your brand should be doing in social media during the pandemic and how to get ready for the new world post-lockdown. Click here to watch the webinar.
If you would like to get in touch with Wendy directly, please email

April 15th – Cameron Bagrie and the Economic Recovery Post Covid-19 Webinar

Cameron Bagrie is the Managing Director of Bagrie Economics, a boutique research firm. Prior to that he was Chief Economist at ANZ for more than a decade. This webinar is a future-looking session post Covid-19 with a focus on the economic recovery as we contemplate what the world may look like. Click here to watch the Webinar.

If you would like further information please refer to

April 14th – Financial Resilience During Uncertain Times with Niran Iswar

Niran is one of the co-founders and directors of Better Co, accountants with a focus on purpose, people and profit to drive New Zealand business. In this webinar, Niran discusses:  How to manage your cash flow in unpredictable times, forecasting effectively to prepare for the future, understanding the importance of working capital and funding options, effect of stock management on profit and cashflow. Listen to the webinar here.

If you would like to contact Niran directly, please email

April 14th – Commercial Leases Webinar with Nick Hodson

Nick Hodson, Director at Newmarket commercial and property lawyers, Powle & Hodson discusses the impact of the COVID-19 lockdown on commercial leases for both landlords and tenants including the “no access in emergency” clause in the ADLS deed of lease, how landlords and tenants are dealing with each other, and the possibility of government intervention to provide relief. Watch online here.

If you would like to get in touch with Nick, please email

April 14th – Fireside Conversations

Frances Valintine, the CEO of Tech Futures Lab hosted a conversation on opening up the windows of a new tomorrow. She discussed our need to turn off our internal managerialism and legacy ideology to seek new ways to build responsiveness to business and societal change. For the 10min highlights video edit, click here.

April 8th – Newmarket Business Association Webinar: Managing the effects of Covid-19

The Newmarket Business Association hosted a webinar run by Robbie Bryant, Senior Associate, at Newmarket employment law specialist’s, SBM Legal. Robbie discussed: the support provided by the Government in response to COVID-19;  alternative working arrangements; and restructuring.

Click here to listen to the webinar.

If you would like to discuss your businesses situation with Robbie, please email

The Future of Commerce: Covid-19 Panel Webinar

Pocket Square teamed up with Shopify Plus and industry experts for a panel discussion where we unpacked and discussed what the future looks like in the short, medium and longer term as a result of the ongoing effects of Covid-19.

This is an unprecedented situation that is changing by the day, and although no one has all the answers, they wanted to create an event where businesses could come together and try and make sense of what’s happening. Watch the full webinar here.


We are all going through mental ups and downs right now. We’re experiencing varying levels of stress at the moment as we navigate our way through the lockdown, our health, the impact on business and what the future holds. It’s important to know that there are free resources available (see links below) that can provide a framework to help you, and others, get through this extraordinary period.

Also, if you would like to talk to someone outside of your bubble – in complete confidence – you can free call or text 1737 24 hours a day and speak to a trained counsellor.

Boss burnout – Spot warning signs for yourself

From workloads to wellbeing, the COVID-19 pandemic poses many challenges. Learn to spot when your stress levels are rising and pick up wellbeing tips. Your health and happiness — and your business — will benefit. Click here.


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