For the very latest announcements and news from the government, including the business assistance package and application process, click here.

Updated: 18 May – Alert Level 2. Things you need to know:

Public Health Requirements for your Business

For the most up-to-date Public Health requirements for operating your business under Alert Level 2, please click here.

As a general rule for all businesses:

  • Maintain physical distancing
  • Regularly sanitise surfaces, and wear PPE if necessary
  • Contact tracing is no longer required for retailers
  • Provide hand sanitiser for staff and customers

High Level Summary…


  • Physical distancing for customers of 2 metres
  • Keep workers 1 metre apart
  • Clean surface regularly
  • Limit numbers relative to size of business/ physical distancing requirements
  • Contact tracing required for staff NOT customers


  • Maximum of 100 customers (relative to size of business)
  • Customers must be seated
  • Maximum of 10 per group and groups spaced 1 metre apart
  • 1 server per group
  • Keep workers 1 metre apart
  • Limit numbers relative to size of business/ physical distancing requirements
  • Contact tracing required for all staff AND customers

Close Contact Services (eg Hairdressers/ Beauty services)

  • Keep all people 1 metre apart (except where physical contact is required to provide service)
  • Keep workers 1 metre apart as much as practicable
  • Maximum of 100 customers (relative to size of business)
  • Contact tracing required for all staff AND customers
  • PPE not mandatory, but businesses may prefer to implement (PPE guidelines)

General Businesses (eg offices etc)

  • Keep everyone 1 metre apart – including in lifts, stairs, kitchens etc
  • Contact tracing required for all staff AND any visitors to the business

Membership Business (eg Gyms)

  • Keep all people 1 metre apart (except where physical contact is required to provide service)
  • Keep workers 1 metre apart
  • No groups of more than 10
  • Contact tracing required for all staff AND customers

Events Facilities (eg Cinemas)

  • Keep all people 1 metre apart
  • Maximum of 100 customers at any one time
  • Keep workers 1 metre apart
  • No groups of more than 10
  • Contact tracing required for all staff AND customers

Indoor Public Facilities (eg Pools)

  • Keep all people 1 metre apart
  • Keep workers 1 metre apart
  • No groups of more than 10
  • Contact tracing required for all staff AND customers

Financial & Business Support

  • Auckland Council is offering some options for rates relief, read more here
  • The government’s ‘Small Business Cash flow loan Scheme’ (SBCS) will provide loans for businesses to support their cash flow needs. Find out about eligibility and how to apply here
  • Temporary loss carry-back. If your business is expected to make a loss in the 2020 or 2021 year, you can use that loss to offset profits you made the year before. Click here for more information
  • If you are having cash-flow difficulties contact your bank at the earliest opportunity. It’s better to front-foot these challenges. The major banks may announce further assistance packages in the weeks ahead, at the moment it is case by case
  • Tax payments, as above, if you are having cash-flow difficulties talk to the IRD at the earliest opportunity ( or 0800 377 774) to make a payment plan
  • Newmarket-based Business Mentors ( provide expert business guidance

General Guidelines for Operating Under Alert Level 2

  • Businesses can operate if they can do so safely. Alternative ways of working are still encouraged where possible
  • You need a safety plan. See template here from Work Safe.
  • Don’t have sick people in the workplace – employees/ customers/ contractors. Ask people the question.
  • Regularly disinfect surfaces and reduce number of shared surfaces
  • Encourage good hand hygiene by allowing frequent hand washing and sanitising
  • For information on how to meet physical distancing requirements, click here
  • Talk with your staff to identify risks and ways to manage them
  • For more information on workplace operations at Alert Level 2, click here
  • In addition, you may want to consider providing flu jabs for staff (Life Pharmacy/ Chemist Warehouse inside Westfield; Newmarket Medical Centre 197 Broadway; Onehealth 122 Remuera Rd). Plus, the NBA has had 10 foot-pump operated hand sanitiser stations installed (Kindly provided by Shield Sanitation). See locations here.

If you have any questions, please contact Kelly or Mark.


This can be as simple or as sophisticated as you wish. Some ideas may include keeping a manual log book in your business capturing customers’ details (time/ date of visit, name, address, email and mobile) or asking customers to text their contact details to a business related mobile number.

There are a number of software solutions now available to make this process simpler and they are cost effective.

Forsite –

Automate your contact tracing obligations with Forsite. Their sensor and mobile app solution eliminates the need for human opt-in during the contact tracing process, providing completely automated contact tracing logs easily accessible in case of a Covid outbreak. For more information click here

HereIam –

Here I Am is a simple contact tracking web application which collects data as per the Ministry of Health guidelines. To protect privacy, the data is not able to be seen by other customers or your staff and is kept securely in our data centre. For more information contact

Guest HQ –

A simple way to register your guests and getting set up takes less than 5 minutes. To register, click here.

Simple, secure, free contact tracing for your business. Support the government in its contact tracing efforts and help stamp out COVID-19 while you safely re-open your business or premises. To register click here.


The NBA will be rolling out a number of webinars over the coming weeks to include financial resilience; social media and e-commerce optimisation; knowing your legal obligations from an employment perspective with more to be announced.

Better Co with important updates from the Banks and Property Industry Webinar

We are all living in interesting times at the moment.  With the government assistance, there have also been some changes with lending and the banking industry. Next Tuesday (12th May) at 11am, join for a less than 60 minute complimentary webinar, where we’ll cover the most important updates from the banks and the property industry. Justin Keen, one of BetterCo’s directors, will be joined by Brett Wood from Loan Market for a conversational webinar with a Q&A at the end.
Please click here to register.

The Icehouse Webinars

Free webinars from leading experts and valued members of The Icehouse delivery team, to help clarify and make sense of some of the most pressing topics that are affecting businesses during this unprecedented time. Click here.

Beyond Tomorrow Webinars – MYOB and NZHerald

This video series addresses the questions at the top of business owners’ minds in these uncertain times. Click here.

Covid-19 Video Series

EMA, ATEED and Regional Business Partner Network have partnered to bring you free content to help you combat the ongoing issues businesses are facing in response to the evolving COVID-19 pandemic.  They will be running three 20-minute sessions a week. Click here for more information.

Survive, Stabilise, Optimise Webinar Series

enableMe are running a series of free financial resilience webinars. Hannah McQueen will share her expertise on what you need to know to ensure you survive, stabilise and optimise your financial situation during these unprecedented times. To find out more and book for an upcoming event click here


The NBA have hosted a number of webinars in response to COVID-19 which included financial resilience, e-commerce, commercial leases, social media and Google for retail and hospitality. These webinars are available to watch below:

May 11th – MPs David Seymour & Hon. Paul Goldsmith from Epidemic Response Committee

April 29th – Support from the Government SMBs

Niran Iswar and Justin Keen from Better Co ran a webinar to discuss the support from the Government SMB’s. Click here to watch the webinar.

Topics covered: 1. Mortgage Holiday Scheme [06:32] 2. Employer Wage Subsidy Scheme [11:25] 3. Business Finance Guarantee Scheme [17:40] 4. RBPN Grants for Advisory Services [26:36] 5. IRD Debt Relief [30:30] 6. Tax Loss Carry Back Scheme [34:52] 7. Landlords and Leases [37:40] 8. Insolvency Relief for Companies [39:34] 9. Your Next Steps [41:14] 10. How We Can Help You [43:24] 11. Questions [44:59]

If you have further questions and would like to contact Niran directly, please email

April 29th  – Google for Retail and Hospitality

Amanda is Google NZ’s SMB Partnerships and has been with them for 9 years. Amanda shared the changes happening for retail and hospitality businesses with Google and what this means for your business. Taking you through the tools and resources available with ‘Google for Small Business’, how you can maximise your reach with google and making yourself more visible online during these uncertain times.

Retail: View the webinar here.

Hospitality: View the webinar here.

April 15th – What your Brand should be doing with Social Media

Wendy Thompson, an experienced global marketer and entrepreneur founded Socialites in 2010, a specialist social media marketing company that works with top New Zealand and global brands around the world. Wendy talked about what your brand should be doing in social media during the pandemic and how to get ready for the new world post-lockdown. Click here to watch the webinar.
If you would like to get in touch with Wendy directly, please email

April 15th – Cameron Bagrie and the Economic Recovery Post Covid-19 Webinar

Cameron Bagrie is the Managing Director of Bagrie Economics, a boutique research firm. Prior to that he was Chief Economist at ANZ for more than a decade. This webinar is a future-looking session post Covid-19 with a focus on the economic recovery as we contemplate what the world may look like. Click here to watch the Webinar.

If you would like further information please refer to

April 14th – Financial Resilience During Uncertain Times with Niran Iswar

Niran is one of the co-founders and directors of Better Co, accountants with a focus on purpose, people and profit to drive New Zealand business. In this webinar, Niran discusses:  How to manage your cash flow in unpredictable times, forecasting effectively to prepare for the future, understanding the importance of working capital and funding options, effect of stock management on profit and cashflow. Listen to the webinar here.

If you would like to contact Niran directly, please email

April 14th – Commercial Leases Webinar with Nick Hodson

Nick Hodson, Director at Newmarket commercial and property lawyers, Powle & Hodson discusses the impact of the COVID-19 lockdown on commercial leases for both landlords and tenants including the “no access in emergency” clause in the ADLS deed of lease, how landlords and tenants are dealing with each other, and the possibility of government intervention to provide relief. Watch online here.

If you would like to get in touch with Nick, please email

April 14th – Fireside Conversations

Frances Valintine, the CEO of Tech Futures Lab hosted a conversation on opening up the windows of a new tomorrow. She discussed our need to turn off our internal managerialism and legacy ideology to seek new ways to build responsiveness to business and societal change. For the 10min highlights video edit, click here.

April 8th – Newmarket Business Association Webinar: Managing the effects of Covid-19

The Newmarket Business Association hosted a webinar run by Robbie Bryant, Senior Associate, at Newmarket employment law specialist’s, SBM Legal. Robbie discussed: the support provided by the Government in response to COVID-19;  alternative working arrangements; and restructuring.

Click here to listen to the webinar.

If you would like to discuss your businesses situation with Robbie, please email

The Future of Commerce: Covid-19 Panel Webinar

Pocket Square teamed up with Shopify Plus and industry experts for a panel discussion where we unpacked and discussed what the future looks like in the short, medium and longer term as a result of the ongoing effects of Covid-19.

This is an unprecedented situation that is changing by the day, and although no one has all the answers, they wanted to create an event where businesses could come together and try and make sense of what’s happening. Watch the full webinar here.



  • 21 May – The NZ COVID Tracer app is the official government contact tracing app, for more information please click here
  • 21 May – Wage subsidy extension. The COVID-19 wage subsidy is being extended and applications open 10 June. To find out if you qualify and more information please click here
  • 21 May – New support for companies. Business debt hibernation helps companies, trusts and other entities affected by COVID-19 manage existing debts until they can start trading normally again. For more information please click here
  • 12 May – For more information on workplace operations at the different COVID-19 alert levels (and specifically level 2) please click here
  • 12 May – To understand what is required for contact tracing and your business please click here
  • 15 April – The Government announced a set of new relief measures for small and medium-sized enterprises (SMEs) during the COVID-19 pandemic. The new measures include greater flexibility for taxpayers in respect of statutory tax deadlines, changes to the tax loss continuity rules, a tax loss carry-back scheme and measures to support commercial tenants. Please click here for more information
  • For the very latest announcements and news from the government, including the business assistance package and application process, click here
  • This page brings together government information relating to COVID-19, how it may affect your business and how you can stay up to date as new information becomes available click here
  • The Ministry of Health website provides the latest updates, information and advice on COVID-19, click here
  • For the latest information from IRD, click here
  • Click here to register your essential products with MBIE to enable you to trade online, as long as you meet the criteria

Business Tools 

  • Live Shop Love Local – an initiative to get behind our local businesses, calling on Kiwis and Kiwi businesses alike to support each other and together, do our part to help the local economy. Click here for more information and to download versions of the symbol to display on your website, social medial and other digital touch points.
  • Manaaki is a superb new online tool, developed for the disruption being caused by COVID-19, for SME’s to ask questions of a huge panel of experts that span all industries
  • Risk Assessment Tool for Small Business – click here to download a free template
  • ATEED have provided a nifty online assessment tool of your business’s digital capability. Click here for your FREE customised digital action plan
  • Shopify Blog – COVID-19 click here
  • Newmarket-based Business Mentors ( provide expert business guidance.
  • Retail NZ are keeping this page updated regularly to help retailers around New Zealand, click here
  • For the EMA COVID-19 Dashboard, click here
  • The Great Reset – Frances Valentine of Tech Futures Lab and Mind Lab joined 407 other global citizens on a Zoom call focused on the topic of ‘What will we need to change after the crisis?’ Here are some more in depth insights from the global call – The Great Reset  
  • Vend –  As the world’s retailers grapple with COVID-19, Vend shares tips on how to make your retail business recession-proof through to cash flow management. Click here for the full archive
  • Zac De Silva’s Retail Checklist, click here
  • Google – Small Business Hub, click here
  • Free childcare available for essential business workers during lockdown, click here to register or contact Sarah Worn, Dream Placement Manager on 021 249 0944
  • For the best offers on software for your retail business and solid business advice on how to get through this unprecedented global challenge click here


We are all going through mental ups and downs right now. We’re experiencing varying levels of stress at the moment as we navigate our way through the lockdown, our health, the impact on business and what the future holds. It’s important to know that there are free resources available (see links below) that can provide a framework to help you, and others, get through this extraordinary period.

Also, if you would like to talk to someone outside of your bubble – in complete confidence – you can free call or text 1737 24 hours a day and speak to a trained counsellor.



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